Design thinking is a great way to help students tackle problems in manageable pieces—it can also help them learn empathy and think about the global implications of local problems. Lisa Yokana, high ...

At its root, design thinking addresses the critical areas of who, what, how and why. But, it needs to start with the customers' needs. Design thinking has been around for years, but the methodology ...

Why you need to put yourself in your customer’s shoes to understand the experiences they have with your organization. How well do you put yourself in your customer’s shoes? Year in and year out, ...

Are you familiar with the show Undercover Boss? A CEO goes undercover and immerses themselves somewhere deep in the heart of their company. The formula for the show mostly goes the same way. No matter ...

Supply chain leaders increasingly rely on data science to navigate disruptions, optimize operations and drive decisions. Yet data, like crude oil, holds no value unless refined into usable insights.